Statutory Compliance & Grievance Redressal
Published in compliance with Rule 4(1), Rule 5(1), and Rule 5(2) of the Consumer Protection (E-Commerce) Rules, 2020.
Operating Entity: Trendzilla (A Unit of Artix)
Fulfillment Dropship Partner: Sri Vidya Enterprises (Proprietor: Mr. N. Balaji Garu)
Central Logistics Hub: Sri Satyasai Balaji Group House, D.No. 4-7-2A, Kesaripallivari Street, A.H.M., Agraharam, Eluru, West Godavari District, Andhra Pradesh - 534001, India (GSTIN: 37AHRPN1264B3ZA)
Official Website: https://trendzilla.in
Officer Name: Operations & Consumer Grievance Officer
Department: Customer Protection & Dispute Resolution
Official Email: [email protected]
Customer Care Helpline: +91 8812 234567 (10:00 AM - 6:00 PM IST)
Statutory SLA: Acknowledgment within 48 hours; resolution within 30 days.
1. Legal Metrology (Packaged Commodities) Disclosures
In compliance with the Legal Metrology (Packaged Commodities) Rules, 2011 and amendments:
- Country of Origin: All footwear and innerwear items listed on Trendzilla are proudly manufactured and packaged in India 🇮🇳.
- Maximum Retail Price (MRP): Declared on every single product page inclusive of all statutory taxes.
- Net Quantity: Clearly specified in standard units (e.g. 1 Pair / 2N for footwear, Pack of 3 for innerwear).
- Consumer Care Contact: Listed on both packaging and digital invoice.
2. Payment & Courier Partners
Authorized RBI Payment Aggregator for encrypted, tokenized card, UPI, and netbanking settlements.
Certified nationwide logistics partner handling surface, air express, reverse pickup, and Cash on Delivery remittals.