Terms of Service & Conditions of Use

1. Introduction & Operating Entity

This digital document is an electronic record published in terms of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020.

The platform Trendzilla.in is operated by Trendzilla (A Unit of Artix) in fulfillment partnership with dropship partner Sri Vidya Enterprises (Proprietor: Mr. N. Balaji Garu), located at Sri Satyasai Balaji Group House, D.No. 4-7-2A, Kesaripallivari Street, A.H.M., Agraharam, Eluru, Andhra Pradesh - 534001, India (GSTIN: 37AHRPN1264B3ZA). By accessing, browsing, or transacting on this website, you agree to be bound by these Terms of Service.

2. Authentic Brand Merchandise Guarantee

Trendzilla acts as an authorized direct distributor and brand retailer for genuine merchandise including BATA, VKC Pride, Footies, and Dixcy Scott. All items are dispatched in original manufacturer packaging with verified brand barcodes and computerized GST Tax Invoices.

3. Pricing, Taxes & Legal Metrology Disclosures

In compliance with the Legal Metrology (Packaged Commodities) Rules, 2011 and Rule 5(3) of Consumer Protection (E-Commerce) Rules, 2020:

• All prices are displayed in Indian Rupees (₹ / INR).
• Prices are inclusive of all statutory Central and State Goods & Services Tax (CGST, SGST, IGST).
• Net quantity, packaging unit, HSN codes, and maximum retail price (MRP) are clearly presented prior to checkout.
• Delivery fees and platform handling fees are transparently itemized before payment confirmation.

4. Payment Gateway & Transaction Security

Online payments on Trendzilla are securely processed via Razorpay in adherence to RBI guidelines on Payment Aggregators (PA-PG) and PCI-DSS Level 1 compliance standards. Supported modes include Unified Payments Interface (UPI - Google Pay, PhonePe, Paytm, BHIM), RuPay/Visa/MasterCard Debit & Credit Cards, and Net Banking.

5. Pan-India Delivery via Delhivery Express

Orders are dispatched directly from our fulfillment partner godown Sri Vidya Enterprises in Eluru (534001) in partnership with Delhivery Express Logistics. Each shipment is assigned a verifiable Air Waybill (AWB) number enabling real-time GPS tracking from dispatch to doorstep delivery.

6. Returns, Cancellations & Hygiene Exceptions

Returns and size exchanges are accepted within 7 calendar days of delivery for footwear, provided items are unworn and retain original boxes and tags. Undergarments, bloomers, and innerwear are strictly non-returnable once opened for intimate personal hygiene reasons, unless damaged in transit. Please see our dedicated Return & Refund Policy.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the substantive laws of India. Any dispute, claim, or controversy arising out of or in connection with transactions on Trendzilla shall be subject to the exclusive jurisdiction of the competent courts in Eluru, West Godavari District, Andhra Pradesh, India.

8. Customer Support & Grievance Redressal

In accordance with Consumer Protection (E-Commerce) Rules, 2020, for any complaints or inquiries: